Accessibility Tools:

Accessibility statement for

This website is run by Social Care Wales. We want as many people as possible to be able to use this website. For example, that means you should be able to:

  • change colours, contrast levels and fonts
  • zoom in up to 300% without the text spilling off the screen
  • navigate most of the website using just a keyboard
  • navigate most of the website using speech recognition software
  • listen to most of the website using a screen reader (including the most recent versions of JAWS, NVDA and VoiceOver)

We’ve also made the website text as simple as possible to understand.

AbilityNet has advice on making your device easier to use if you have a disability.

How accessible this website is

We know some parts of this website are not fully accessible:

  • you cannot modify the line height or spacing of text
  • most older PDF documents are not fully accessible to screen reader software
  • some of our online forms are difficult to navigate using just a keyboard
  • you cannot skip to the main content when using a screen reader
  • we recommend you use the latest version of Google Chrome or another up to date browser i.e. Internet Explorer 11. For more information on this topic visit the help page

What to do if you cannot access parts of this website

If you need information on this website in a different format like accessible PDF, large print, easy read, audio recording or braille:

  • email
  • call 0300 30 33 444

We’ll consider your request and get back to you in 7 days.

Reporting accessibility problems with this website

We’re always looking to improve the accessibility of this website. If you find any problems not listed on this page or think we’re not meeting accessibility requirements, contact:

Enforcement procedure

The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the ‘accessibility regulations’). If you’re not happy with how we respond to your complaint, contact the Equality Advisory and Support Service (EASS).

Contacting us by phone or visiting us in person

As statement.

Technical information about this website’s accessibility

Social Care Wales is committed to making its website accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.

This website is partially compliant with the Web Content Accessibility Guidelines version 2.1 AA standard, due to the non-compliances listed below.

Non accessible content

The content listed below is non-accessible for the following reasons.

Non compliance with the accessibility regulations

Some images do not have a text alternative, so people using a screen reader cannot access the information. This fails WCAG 2.1 success criterion 1.1.1 (non-text content).

We plan to add text alternatives for all images by September 2020. When we publish new content we’ll make sure our use of images meets accessibility standards.

Some forms contain headings/ titles with no text, these will be addressed, and removed or amended by September 2020.

Some form elements have no description, or a label that is not visible, these will be amended before September 2020.

Technical errors on several pages of the website

There are a number of technical errors on our website that make some parts of our content non accessible. We have listed below the non-accessible parts and the following reasons.

Link identified only by colour (A)
2 Element ID is not unique (A)
HTML is used to format content (A)
Alternative text for the image is a file name (A)
3 Input field has no description (A)
iFrame is missing a title (A)
Heading is missing text (A)
"Bold" tag used to format text (A)
Missing button in form (A)
3 Select box has no description (A)
"u" tag used to format text (A)
No headings on page (A)
Webpage has multiple title elements or no title element (A)
Provide a button for 'select box' (A)
WAI-ARIA validation error is present when page loads  (A)
Field label is not visible (A)
Invalid WAI-ARIA role, state or property (A)
Non-distinguishable landmarks (A)
Content not included in landmarks (A)
No option to skip repeated content (A)
Redundant WAI-ARIA attribute (A)
Aria-atomic="true" missing on error container (A)
No top-level heading on the page (A)
Does the "aria-label" attribute accurately describe the element? (A)
Are landmarks appropriately applied? (A)
Provide enough time (A)
Do WAI-ARIA roles match the functionality of the element? (A)
Should image be marked as decorative? (A)
Is the tabbing sequence logical? (A)
Does the "aria-label" accurately describe the link? (A)
Can options logically be grouped together? (A)
Do "aria-describedby" attributes provide additional information? (A)
Does the "aria-label" attribute accurately describe the interface control? (A)
Does the "aria-labelledby" attribute accurately describe the element? (A)
Does video/audio have an alternative? (A)
Is multimedia content captioned? (A)
Does multimedia content have an alternative? (A)
Should the table have a description? (A)
Are there options to control audio that auto-plays? (A)
Colour contrast is insufficient (AA)
Is the image free of text? (AA)
Is live multimedia content captioned? (AA)
Does multimedia content have audio description? (AA)
Colour contrast is insufficient (AAA)
Headings are not nested properly (AAA)
Heading is missing text (AAA)
No headings on page (AAA)
No top-level heading on the page (AAA)
Does multimedia content have Sign Language Interpretation? (AAA)
Does multimedia content have Extended Audio Description? (AAA)
Does multimedia content/video have an alternative? (AAA)
Does live audio have an alternative?  (AAA)
Is foreground audio clearly distinguishable from background audio? (AAA)
Structure headings (AAA)

Disproportionate burden

It’s not always possible to change the device orientation from horizontal to vertical without making it more difficult to view the content. This fails WCAG 2.1 success criterion 1.3.4 (orientation).

Interactive tools and transactions

Some of our interactive forms are difficult to navigate using a keyboard. For example, because some form controls are missing a ‘label’ tag.

We’ve assessed the cost of fixing the issues with navigation and accessing information, and with interactive tools and transactions. We believe that doing so now would be a disproportionate burden within the meaning of the accessibility regulations. We will make another assessment when the supplier contract is up for renewal, likely to be in approximately six months.

Content that’s not within the scope of the accessibility regulations

PDFs and other documents

Many of our older PDFs and Word documents do not meet accessibility standards - for example, they may not be structured so they’re accessible to a screen reader. This does not meet WCAG 2.1 success criterion 4.1.2 (name, role value).

Some of our PDFs and Word documents are essential to providing our services. For example, we have PDFs with information on how users can access our services, and forms published as Word documents. By September 2020, we plan to either fix these or replace them with accessible HTML pages.

The accessibility regulations do not require us to fix PDFs or other documents published before 23 September 2018 if they’re not essential to providing our services. For example, we do not plan to fix [example of non-essential document].

Any new PDFs or Word documents we publish will meet accessibility standards.

Live video

Live video streams do not have captions. This fails WCAG 2.1 success criterion 1.2.4 (captions - live).

We do not plan to add captions to live video streams because live video is exempt from meeting the accessibility regulations.

How we tested this website

This website was last tested on 23/9/2019. The test was carried out by using by Nicola Sutton, Database Officer

We tested:

You can read the full accessibility test report at site improve test report

What we’re doing to improve accessibility

Our accessibility roadmap [link to roadmap] shows how and when we plan to improve accessibility on this website.

This statement was prepared on 25/9/2019 It was last updated on 25/9/2019.